Welcome to Cake Nepal. By accessing our website or placing an order, you agree to the following Terms and Conditions. Please read them carefully before using our services.
1. Orders
All orders are subject to availability and acceptance.
Please ensure that the information you provide, including delivery address and contact details, is accurate.
Customized cake orders should be placed in advance to allow sufficient preparation time.
2. Pricing
All prices are listed in Nepalese Rupees (NPR) unless otherwise stated.
Prices may change without prior notice.
Any applicable taxes or delivery charges will be displayed during the checkout process.
3. Payments
Payment must be completed using the available payment methods before an order is processed, unless Cash on Delivery is offered and selected.
Orders may be cancelled if payment cannot be verified.
4. Delivery
We strive to deliver orders on time; however, delays may occur due to weather, traffic, public holidays, or unforeseen circumstances.
The customer or recipient should be available to receive the order at the specified delivery address.
Once a cake has been delivered and accepted, responsibility for its storage and handling passes to the customer.
5. Customized Cakes
Customers are responsible for reviewing and approving custom designs, messages, names, and spellings before production.
While we make every effort to match requested designs, slight variations in color, decoration, or design may occur due to the handmade nature of our products.
6. Cancellation & Refunds
Order cancellations may be accepted only if production has not yet started.
Customized cakes are generally non-refundable once preparation has begun.
If there is an issue with your order, please contact us as soon as possible so we can review and resolve the matter.
7. Allergies
Our products may contain or come into contact with common allergens, including milk, eggs, wheat, soy, peanuts, and tree nuts.
Customers with food allergies should inform us before placing an order.
8. Intellectual Property
All content on the Cake Nepal website, including text, images, logos, and designs, is the property of Cake Nepal and may not be copied, reproduced, or used without prior written permission.
9. Limitation of Liability
Cake Nepal is not liable for delays or failures caused by events beyond our reasonable control. Our liability is limited to the value of the order, as permitted by applicable law.
10. Changes to These Terms
Cake Nepal reserves the right to update or modify these Terms and Conditions at any time. Any changes will become effective once published on this website.
Contact Us
If you have any questions about these Terms and Conditions, please contact us using the contact information provided on our website.
Thank you for choosing Cake Nepal. We appreciate your trust and look forward to making your celebrations special.
